Technical Customer Service Engineer at Stora Enso Fors mill

Part of the bio economy, Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper globally. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. Stora Enso has some 26,000 employees in over 30 countries. Our sales in 2017 were EUR 10 billion.

Försäljning, marknad, reklam
Antal tjänster: 

Fors Mill is a board mill located outside Avesta of southern Dalarna. We manufacture boxboard used for consumer packaging for foods, confectionery and graphical applications. Our customers are located throughout the world and our production capacity amounts to 400 000 tonnes / year. Our vision is that we will be the customer's first choice based on a world class operation.

Consumer Boards is looking for a Technical Customer Service Engineer (TCS)

Working as a TCS employee you will work with quality development together with the production. Besides the Product Manager you will be an important link between mill and Sales regarding product development. You are responsible for handling complaints in the appointed product segment within Fors mill. You will work to solve technical claims and to find solutions to technical inquiries and ensure the customer service is of the best quality. In this roll you have a lot of responsibilities, for exampel internal communication about product specifications, organizing mill visits and support colleagues. You need to ensure to spread the information towards the production to meet customer requirements. You will also provide operational statistics.


  • Bachelor/master's degree in relevant technical areas or similar knowledge
  • 2 to 3 years' experience in product and board or paper
  • Similar experience in printing or converting
  • Advanced in communication and presentation
  • Good communication skills in both verbal and written Swedish and English
  • Proactive attitude, ability to analyse information and take initiatives
  • Structured approach
  • Ability to do independent work and take decisions in different customer situations.
  • Ability to travel, it's up to 50 traveling days in a year
  • Service minded and good team player

The final application date is December 23rd please apply as soon as possible.
Please note that we only accept applications via Stora Enso's Career Pages.

We have made our media selection for this recruitment and therefore declines contact with
advertisers and sales staff for recruitment services.

No applications registered on Manpower/Experis websites will be included in the recruitment process.

For further information regarding the job please contact Olle Rudström at +46 (0) 70 340 49 68

In this recruitment, Stora Enso cooperates with ManpowerGroup Solutions, a sister company of Experis. If you have any questions about the application, please contact us: +46 (0) 8 764 24 40.

Union representative
Unionen: Joakim Sundström, +46 70-340 49 87
AF: Johan Larsson, +46 70-617 24 89
Ledarna: Helené Åkesson, +46 70-374 04 74