Do you have a passion for customer satisfaction and product improvements? Would you like to have a central position in a product quality department? How would you feel about joining one of the worlds biggest automotive company, working closely with colleagues in global teams, with your eyes and ears near to the market and customers? If you're technical, we beleive that this is an amazing assignment with the most interesting challenges there is!
Interested in joining this adventure? We offer you an opportunity to join our customer as a Product Quality Leader.
Quality is a core value at our customer and a prerequisite for Customer Satisfaction.
As a Product Quality Leader you will hold a strategic and important role belonging to the department Product Quality and Technical Service - Gothenburg. This department is a part of the Global Quality & Customer Satisfaction organization. Their teams have the overall responsibility for all short term quality improvements.
The mission for a PQL is to be part of the team managing the improvement of quality on our products and services. In this team you will investigate quality issues, prioritize them and secure that appropriate corrective actions are taken.
In this position you will be working within the chassis team. You will be one of the responsible PQL for a specific area of components in the Chassis & Vehicle Dynamics.
- Search, detect and quantify customer quality issues
- Perform pre-investigation of field quality issues
- Initiate, coordinate and prioritize quality actions
- Ensure communication on product quality or on customer satisfaction within the organization
- Request external campaign based on technical description
- Identify potential safety related issues
- Predict quality levels
- Master degree in technical area or equivalent experience
- Good knowledge about aftermarket, quality processes and product
- Good knowledge of heavy duty vehicle development
- Excellent communication, networking and presentation skills.
- Excellent English skills
For success in this role you have work experience in relevant field for minimum 5 years and a proven record in communication and presentation skills. You enjoy working in cross functional, international environment. You have a deep technical interest and are willing to learn more about our products and their application.
You will be part of a result oriented team of highly motivated colleagues that wants to make a different for the end customer and achieves this by promptly addressing and resolving customer issues, often in direct contact with dealers and end customers. As a team, our customer focus continuously improving our deliveries and way of working.
Our customer is actively working to establish teams that will take maximum advantage of the strength inherent to differences in knowledge, experience, age, gender and nationality, among others.
We find that well balanced work teams increase group dynamics, creativity and new approaches to solutions.
For more information please contact consultant manager Adrian Eriksson Jeppsson- email@example.com