Customer Service Representative - ETO/GRI Aftermarket at Metso

Metso is a world-leading industrial company offering equipment and services for the sustainable processing and flow of natural resources in the mining, aggregates, recycling and process industries. With our unique knowledge and innovative solutions, we help our customers improve their operational efficiency, reduce risks and increase profitability. Metso is listed on the Nasdaq Helsinki in Finland and had sales of about EUR 2.7 billion in 2017. Metso employs over 12,000 people in more than 50 countries.,

Kundtjänstarbeten, Teknik, Naturvetenskap, Industri, produktion
Antal tjänster: 
Job Description
We are setting up a new organization for the ETO for the European, Nordic and Russian markets and offer a challenging career opportunity in a Global environment.
You will be part of the ETO Hub Service department and responsible for handling most standard orders in the system from inquiry to final delivery of the order. You will also be responsible for fielding complex offer requests where price, delivery time, bid estimation and calculation review are required and to escalate to engineering and proposal support teams. You will also manage the invoicing stream and dates for all standard and most complex orders, including communication to the customer and maintenance of order related dates in SAP.
Key tasks and responsibilities are:
Manage orders in SAP
Follow-up and maintenance of orders 
Manage standard inquiries/quotes/proposals - price, delivery time
Assist with complex quotation requests - calculations, price, delivery time, product support
Create milestone billing and revenue invoicing on time and within terms of delivery
Investigate requests for credits and input once approved
Maintain customer registers and standard price lists in SAP.
Identify additional sales opportunities and customer needs based on technical input and installed base usage
Actively contribute to the achievement of the department's KPIs and, if necessary, make suggestions and measures for further development.
Experience in the mining industry - Customer-focused business approach
Technical understanding of mining products
Educational achievement of an associate’s degree can be offset by relevant experience
Language proficiency - Swedish and English
Application Knowledge – Pyro and Grinding or more general Mining experience
Must be able to effectively communicate in English, verbal and written 
A high level of computer skills is essential – SAP, CAD, PBM, Salesforce and MSOffice.
As a person you are responsible, structured, orderly and cost conscious. You have strong interpersonal/communication skills with the ability to communicate at all levels.
We Offer
Metso operates in a very dynamic international environment and is a global leader in its field.
We offer a high profile interesting and challenging position in truly global environment. This position also gives you good opportunities for personal development.
Additional information

For additional information, please contact recruiting Manager at Metso Chris Ivey +441788532204, or Experis recruitment consultant Magnus Hallberg, + 46 660 63 14,
Please send your applications via the link provided below latest on 22nd May 2018.